Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.
But how is this done?
How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?
This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.
Online training is flexible, efficient and cost-effective, so candidates can progress through the modules at their own pace, in their own time, making it easy to fit the training around their work and personal life.
CPD approval means that this course can be used by those that need to prove they are continually developing themselves.
This course should take about 75 minutes to complete. (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)
Recommended system requirements
Browser: A modern and up to date web browser. Video: Up to date video drivers
Memory: 1 Gb+ RAM
Download Speed: Broadband (3Mb+)
This course is most suited to:
This course is designed to give all those that work front of house and in customer relations the knowledge to improve their skills.